Privacy Policy
Last updated: 19 September 2026
Stitchworx Embroidery & Printing respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, purchase products or services, contact us, or otherwise deal with us.
We handle personal information in accordance with the New Zealand Privacy Act 2020.
Who we are
Stitchworx Embroidery & Printing
456B Devon Street East
Strandon, New Plymouth 4312
New Zealand
Website: stitchworx.co.nz
Email: sales@stitchworx.co.nz
Phone: 06 758 9261
Information we may collect
Depending on how you interact with us, we may collect information such as:
- your name
- email address
- phone number
- billing and delivery or collection details
- order and purchase information
- product selections, sizes, colours and customisation details
- club, team or organisation details where relevant to an order
- account information if you create an online account
- messages, enquiries or other information you provide to us
- technical information such as IP address, browser information, device information and website activity
We only collect personal information that is reasonably necessary for our business activities and the services we provide.
Why we collect your information
We may use your personal information to:
- process and fulfil your orders
- arrange delivery or collection
- personalise, embroider or print products you have ordered
- communicate with you about an order, quote or enquiry
- notify you when an order is ready for collection
- manage customer accounts
- process payments and refunds
- provide customer service
- maintain business, accounting and transaction records
- prevent fraud, misuse or security issues
- maintain and improve our website and services
- comply with our legal obligations
If information is required to complete an order or provide a requested service and you do not provide it, we may not be able to process the order or provide that service.
Club and group store orders
Stitchworx may operate online stores or ordering arrangements for clubs, teams, schools, organisations or other groups.
Where you place an order through one of these stores, we may use your personal information to process the order, manage production, communicate with you and organise collection or fulfilment.
Where necessary for an authorised club or group ordering process, relevant order or collection information may be shared with the organisation involved. We will only share information that is reasonably necessary for that purpose.
Information received from other sources
In some circumstances we may receive personal information about you from another person or organisation, such as a club, team, school, organisation, service provider or someone placing an order on your behalf.
Where required by the Privacy Act, we will take reasonable steps to make sure you are aware that the information has been collected, why it was collected, who may receive it and your rights to access or correct that information.
Payments
Online payments may be processed by third-party payment service providers.
Payment providers may collect and process payment details directly in accordance with their own privacy and security practices. Stitchworx does not need to receive or store your complete payment-card details where payments are handled directly by a payment provider.
Service providers and disclosure
We may provide personal information to trusted service providers where reasonably necessary to operate our business or fulfil your order. These may include:
- website and hosting providers
- ecommerce and technology providers
- payment processors
- email and communication providers
- suppliers and product fulfilment providers
- delivery or courier providers where delivery is requested
- professional advisers or service providers supporting our business
We may also disclose information where required or permitted by law.
We do not sell your personal information to advertisers.
Overseas service providers
Some technology or service providers may process or store information outside New Zealand.
Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure the disclosure complies with the Privacy Act 2020 and that appropriate privacy safeguards apply.
Cookies and website information
Our website may use cookies and similar technologies to help the website function, remember preferences, maintain shopping-cart or account sessions, understand website usage and improve our services.
Your browser may allow you to block or delete cookies. Some parts of the website may not function correctly if required cookies are disabled.
How we protect your information
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for legal, accounting, tax, warranty, dispute-resolution or business-record purposes.
When information is no longer required, we may securely delete or anonymise it.
Accessing or correcting your information
You have the right to ask whether we hold personal information about you, request access to that information and ask us to correct information that is inaccurate or incomplete.
To make an access or correction request, contact:
Privacy Officer
Stitchworx Embroidery & Printing
Email: sales@stitchworx.co.nz
456B Devon Street East, Strandon, New Plymouth 4312
We may need to verify your identity before providing personal information.
Privacy concerns
If you have a concern about how Stitchworx has handled your personal information, please contact our Privacy Officer first so we can investigate and respond.
You may also have the right to make a complaint to the Office of the Privacy Commissioner New Zealand.
Changes to this Privacy Policy
We may update this Privacy Policy when our business, website, services or legal obligations change. The current version will be published on this website with its most recent update date.